Purchase Policy

By placing purchase order(s) with Citi Ink. you are agreeing to the pricings, payments term, shipping charges, and conditions. We reserve the right at any time after receiving your purchase order(s) to decline the order(s) for any reason. All new customers may be required to pay in advance of the 1st initial order; payment may be made with wire transfer or cashier check.

Shipping & Handling

According to our work schedule, usually an order can be shipped within 2 Shipping charge(s), re-shipping charge(s), and a 30% restocking fee may apply to all rejected or returned package(s).

Receiving

Please inspect the box(es) for signs of damage before opening your product. If you think there may be product damage, please take a photo of the unopened box. This will help prove that damage was the carrier’s fault. Please retain original packaging until you have verified your product performs as expected in accordance with the warranty & policy.

Note: Once your order has been delivered to your location, you have up to 48 hours to report anything wrong with the products.

Limited Warranty Information

Our products are supported by different limited warranties. This Limited Warranty Information is only for Defective Products. Please read each warranty to determine which terms and conditions apply.

We are not responsible for any misused, abused, or any damage caused by human error on installation. For more information please call our Sales Department at 1.423.305.1191.